This policy outlines the conditions under which clients and service providers of GameDevsGuild can request refunds or returns for services or digital products. Our aim is to ensure satisfaction while maintaining fair and clear guidelines for all platform users.
Refund Eligibility Period
Refunds must be requested within 30 days of the purchase date. Services or digital products must not have been initiated or accessed to qualify.
Non-returnable Items
Customized services, completed projects, and personal coaching sessions are not eligible for refunds due to their personalized nature.
Refund Request Process
To initiate a refund, please submit a request along with proof of purchase to our support team. Each request will be evaluated based on service delivery satisfaction and product access.
Refund Approval
Upon receiving your request, we will inspect the claim and notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a certain number of days.
Shipping Costs for Returns
For any physical products, the customer is responsible for return shipping costs, which are non-refundable.
Need Help?
For questions regarding our Refund and Returns Policy, please contact our support team via our contact form which you can find here